Good Morning, Friends,

For those who haven’t followed my previous posts, we live in a rural mountain community in Swannanoa, NC, and were hit hard by the unprecedented destruction caused by Hurricane (later Tropical Storm) Helene. I’ve been sharing regular updates to chronicle our recovery efforts and, naturally, to highlight the vital role amateur radio has played throughout.

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Late Sunday afternoon, as my wife and I were reviewing our financials and plans on the porch, we suddenly heard a group of neighbors down the road cheer, “Woo hoo!”

We exchanged a knowing look.

Power had been restored to our road.

What a moment! A dedicated power line crew from Indiana had spent several long days installing new poles and running new lines along our two-mile stretch.

As I’ve mentioned before, we installed a solar power system with battery backup (read all the details here), so the only way I could confirm grid power had returned was by checking the app that monitors our system.

This news was a tremendous morale boost for everyone. With grid power restored, neighbors no longer need to worry about propane deliveries or managing generator runtimes. They can now fully rely on their refrigerators again.

Late Sunday evening, I stepped outside into the front yard, and for the first time in weeks, the valley was quiet—no more generator hum.

Simply amazing. We’re deeply grateful to the line crews who traveled from across the U.S. and Canada to restore service.

Estimates

While I doubt Duke Energy is reading my posts, I do plan to reach out and thank them for their hard work. I also want to offer a suggestion about providing power restoration estimates to customers, particularly after such a major event like Helene.

During smaller outages (the kind that happen when a tree falls on a line), Duke’s website and app typically provide an estimated restoration time. More often than not, power is restored a bit earlier than the estimate. I think this is a good practice, as it gives customers a realistic, “worst-case” time frame.

However, during this event, Duke understandably refrained from providing detailed estimates. We were told that 90% of the county would have power by Sunday, but there were no specific estimates for harder-to-reach areas like ours.

I assume that some Duke field engineers were instructed to err on the side of caution when giving estimates to customers they encountered. In our case, a Duke employee told us last Thursday that we should prepare to be without grid power until Christmas.

This information reached us just before our community meeting that day, leading many of us to adjust plans and purchase supplies for a long-term outage.

Then, on Saturday, we spoke with a power line worker contracted by Duke who had been dispatched to our neighborhood. He informed us that power would be restored in a matter of days and that new poles had already been set on the lower part of our road. He estimated we’d have power by Monday, maybe even Sunday.

Sure enough, by Sunday evening, the lights were back on.

While we were overjoyed, the earlier estimate of “Christmas” was more than a little stressful. Many of us made decisions and spent money based on that initial forecast. Perhaps the Duke employee felt he was managing our expectations, but the result was unnecessary stress and over-preparation.

I thought this might be an isolated incident, but a ham radio friend in Fairview shared a similar experience. His community was told to expect months without power, only to have it restored within days.

I’m not here to complain. My point is simply that being straightforward and realistic in assessments is far better than offering a doomsday scenario.

Disrupted Services

While power restoration is a huge victory, we’re still facing some longer-term challenges.

For one, unless people have recently signed up for Starlink (and I’m certain this disaster has led to a massive surge in subscriptions), there’s no internet on our road, and it’s unlikely to return anytime soon. AT&T is our only service provider, and their lines were in poor condition even before Helene hit. Earlier this year, we switched to HughesNet satellite internet because our AT&T DSL was unreliable and painfully slow.

There’s been talk that AT&T might replace the old copper line with fiber, but I have my doubts. Rural communities like ours often get overlooked because we don’t have the subscriber density of urban areas.

We’re also still without mobile phone data service. My 4G hotspot, which we rely on to supplement bandwidth for our daughters’ online classes, hasn’t worked since September 27th.

Our road, too, remains a challenge. The Kentucky DOT crew did an excellent job patching up two rough areas on flat parts of the road, but it’s still not easily passable by vehicles with low ground clearance. Our road will stay one-lane until the NC DOT can step in and fully repair it to their standards and add guard rails at some point int he future. NCDOT has never faced destruction on the scale of Helene before, so it’s going to take time to address all the damaged roads and bridges that were compromised or wiped out by flooding and debris flows.

Even simple things like grocery shopping take longer now. Ingles, the dominant grocery chain in western North Carolina, was hit hard by Helene.

Our local store was flooded (see photo above), and many locations remain closed. Their massive distribution center in Swannanoa/Black Mountain was also damaged. In the Asheville area, we have other options, but Ingles is the only grocery store in some of the rural towns in WNC. Hopefully, they’ll get back on their feet soon.

Our favorite local produce shop was almost certainly damaged beyond repair. The owner, Mr. Ledford, is a family friend and a valued member of the community. We always tried to shop locally and relied on his store for fresh produce.

It’s heartbreaking to see how many local businesses in Swannanoa were affected by the storm. This disaster is going to change the business landscape here for years to come.

Some school services are expected to resume by October 28, provided water restoration in Asheville stays on track. Our daughters will have missed a full month of their senior fall term. Since they’re dual-enrolled at the community college, all of their classes will go on their college transcripts. If there’s a silver lining, it’s that this break has given them time to focus on university applications and scholarship opportunities.

Proud Papa: I must say, I couldn’t be prouder of my daughters (K4GRL and K4TLI). They’ve been doing an incredible job helping both at home and within our community. Both have taken on net control duties for our local simplex frequency and have been passing traffic on the N2GE (Mount Mitchell) repeater. Their dedication and skill have been vital to our recovery efforts and the broader communications network in the area. Thank you, ladies!

Arborists Update

Yesterday morning, the arborists we hired to remove the trees from our property called to let us know they wouldn’t be able to bring their cranes up our tricky road. There are two sections that are too steep and rough.

That news was a bit of a blow, as we’d spent days finding an arborist with an opening in their schedule and who could make it to our area.

But within an hour, a neighbor called on the radio to tell us that a family friend from Ohio, who owns a tree service, was on the way to help—free of charge. They’d traveled overnight to Western North Carolina just to lend a hand.

When the arborist saw our rental house, he said, “You don’t need a crane if you can use mechanical advantage. Let’s get this done.” Using ropes and pulleys, he and his crew made quick work of the tree.

They’re coming back this morning to help with the tree our residence as well.

Their generosity has been overwhelming, and although they’ve offered to do this for free, we will pay them to help pay it forward—so they can continue helping others who might not be able to afford tree services and perhaps keep them in the community a bit longer.

As I’ve said before, this disaster has truly brought out the best in humanity, and we feel fortunate to be surrounded by such kindness.

In summary

Things are certainly improving, and we are incredibly grateful for all the progress made so far. Rather than expressing concerns, I hope this message offers a constructive perspective from those of us navigating life in a post-disaster environment, with the intention of highlighting opportunities for improving communication in the future.

Thank you

Once again, we are deeply grateful for the kindness and support we’ve received. If I haven’t had a chance to respond to your emails or comments, please know it’s because I’ve been focused on helping my family and neighbors through this challenging time.

A huge thank you to Vince (VE6LK) and all the fantastic contributors submitting articles on QRPer.com!

Vince has been an absolute lifesaver, stepping in to handle the formatting and posting of field reports and articles. It’s been such a pleasure to read all the incredible reports and witness QRPer.com truly flourishing while my attention is focused on recovery at home.

On that note, I’ve been reading every comment and message, but simply don’t have the time to reply back to everyone. My time on the internet is very limited these days because I’m still outside working most of the day.

What an amazing community you all are! Thank you, thank you, thank you!

Wishing you the very best!

Cheers & 72,

Thomas (K4SWL)

Good Morning, Friends,

If you haven’t read my previous posts, here’s the situation in a nutshell: we live in a rural mountain community in Swannanoa, NC, where the bridge connecting us to the outside world was swept away during the 1 in 1,000-year flood event caused by Tropical Storm Helene.

Recovery Period

Since my last update, I’ve had to take a break from chainsawing and heavy lifting due to an old mountain biking injury that flared up, causing significant pain in my right shoulder. I’m currently on medication prescribed by my doctor and focusing on giving that arm a rest.

Fortunately, one of our amazing neighbors is a physical therapist and gave me an evaluation on Friday. She has me on a treatment plan that seems to be working, and she taped my shoulder with therapeutic tape to help stabilize it. I’m incredibly grateful for her help.

In many ways, I’m my own worst enemy. Like my grandpa, I have a hard time stepping back when there’s work to be done or someone who needs help. If my mom were still around, I’m sure she’d be quick to point this out! But I realize I need to take it easy for now to heal properly so I can help later.

Amateur Radio’s Vital Role

Over the past 17 days, the N2GE (Mount Mitchell) repeater has shifted from being the primary source for gathering real-time information and conducting wellness checks to now serving as a liaison between aid groups and those needing assistance. If you’ve been monitoring, you’ll hear it’s as busy as ever.

This week, I’ve been focused on connecting aid groups with the parts of Western North Carolina most in need. I can’t overstate the importance of amateur radio in facilitating these connections.

Government resources and private aid groups often operate on different communication networks, making coordination challenging. This has led to some areas being overlooked while others are inundated with supplies they can’t manage. For example, one local church in north Asheville has become a relief hub due to social media posts but is now overwhelmed with donations and lacks the logistical infrastructure to manage them. It’s a bit crippling for an all-volunteer group.

I’ve been attempting to: 1) gather information on resource hubs, 2) compile a list of communities in need along with their specific requests, and 3) link the two and arrange deliveries. So far, I’ve made good progress, especially with some amazing resources here in central Buncombe County willing to drive supplies to more remote areas in Yancey, Mitchell, and Avery counties.

Aid Coordination

On that note, yesterday, my wife and I headed into town to connect with one of the largest aid resources in Swannanoa: a coalition of churches and private individuals from various states that have taken over a large facility near I-40. They’re as organized as a private aid agency can be.

We met with one of their logistics managers and set up direct communication, so I can provide them with specific community needs. We also informed them about a local church that needed heavy equipment like skid steers (with forks) to manage palletized donations.

Their site was buzzing with activity, with trucks coming and going, and volunteers lining up for tasks ranging from chainsaw work to laundry services. It was incredible to witness the coordination.

We also checked in with the Swannanoa Fire Department to relay the status of our community and see if they needed anything. They’ve been a critical hub for both government and private relief efforts.

On our way home, we couldn’t leave without accepting meals prepared by the Swannanoa First Baptist Church—such loving persistence! Their generosity was deeply appreciated.

At the post office, we helped out a bit too.

They were open on Saturday to accommodate those in the community collecting mail and packages

They’re based in a brilliant temporary mobile post office and have an additional shipping container (that lacks lighting) to manage larger  packages and parcels.

Our amazing postal workers and friends were pretty busy, so Heather and I helped set up some battery-powered lanterns and headlamps they’d just acquired so they could locate packages more easily in that dark shipping container.

I may have mentioned that our local post office was flooded, so this mobile setup could be in place for a long while. We love our hardworking postal workers–they’re such valuable members of our community.

A Few Photos

Heather took some photos as we drove around town. Many of these appear blurry mainly because everything (and I do mean everything) is covered in fine silt that was left over from the flood. When the wind blows in town, it looks like a dust bowl. The town is even spraying down the roads with water just to keep it somewhat at bay.

Tree Removal

As I mentioned in the last post, we’ve contracted arborists to remove the trees from our houses. They’re scheduled to come today, but it’s unclear if they’ll make it. The crane they need may not be able to handle the dips and dodgy conditions on our patched-up road. The crane operator was supposed to assess the situation this weekend, but I haven’t heard back yet. Two other homes on our road are also awaiting tree removal, so we’ll see how things unfold.

In addition, the Kentucky DOT is continuing to patch our road. We’ve confirmed they’re bringing it up to DOT standards, just adding more stability. We certainly welcome any repairs. The road is still our biggest concern, aside from power restoration.

We’ll roll with the punches. Removing the trees is a priority, especially before the weather turns. While we’ve been blessed with dry days, our vacation rental has no protection from rain pouring through the ceiling where a tree came down.

Power Restoration?

I mentioned previously that a Duke Energy employee estimated we might not have power restored before Christmas. While our community accepted this as reality, a crew from Indiana working on our lines gave us more optimistic news yesterday. Barring any unforeseen complications, power could be restored this week. Possibly in a couple of days! This doesn’t mean everyone will get power immediately—some homes with slab-mounted transformers have additional damage—but it’s a positive development.

At our community meeting, though, we all agreed: “We’ll believe it when we see it.”

Again, we’ve been incredibly fortunate to have solar power throughout this ordeal. Still, restored power will be a huge relief for our neighbors, and we’re hopeful it’ll happen soon!

Thank You So Much!

Once again, we’re overwhelmed by the kindness and support we’ve received. I apologize if I haven’t been able to reply to emails and comments—I’ve been spending most of my energy helping my family and neighbors through this challenging time.

Also, a HUGE shout-out to the amazing Vince (VE6LK) and all of the contributors here on QRPer.com! THANK YOU!

Vince has completely taken over formatting and posting field reports and articles to QRPer.com. It’s been so fun reading through all of the brilliant field reports and see QRPer.com in full-swing.

What an amazing community you are! Thank you, thank you, thank you!

Here’s wishing you a wonderful week ahead!

Best & 72,
Thomas (K4SWL)

PS: I’ve tagged all of my Post-Helene updates so that you can bookmark this url to read all of them in one collection. Each new update will be included.

Good Morning, Friends,

If you haven’t read my previous posts, here’s the situation in a nutshell: we live in a rural mountain community in Swannanoa, NC, where the bridge connecting us to the outside world was swept away during the 1 in 1,000-year flood event caused by Tropical Storm Helene. We’ve also confirmed that a tornado swept through our valley, which explains the large number of trees down on houses and roads.

Arborists in High Demand

One profession in particularly high demand here, post-Helene, is arborists.

As a community, we worked together to clear our road and driveways within days of the storm hitting—an enormous task. But some trees require professional equipment and expertise, especially those needing cranes.

About 80% of the homes in the upper part of our road had trees fall on them, including our two homes—our primary residence and our vacation rental cottage.

At our main house, three trees fell: two landed on our Subaru, and one hit our roof, damaging two solar panels.

Thankfully, after a thorough two-hour inspection by an insurance appraiser, we were relieved to learn there was no structural damage or water penetration.

The vacation cottage wasn’t as fortunate. A tree punched through the master bedroom ceiling. I attempted to trim the branches around the hole, but the weight and tension of the tree made it too dangerous to cut without risking further damage.

In both cases, we need a crane to safely remove the trees.

I’ve been in touch with arborists we’ve used before, but they’re a small company, and the wait could be up to two weeks. With perfectly clear and dry fall weather right now, we knew we had to act quickly before the rains return.

Most arborists in Western North Carolina are so overwhelmed that they’re only doing “chop and drop” jobs—removing trees from homes, dropping them to the side, and moving on. No debris cleanup or additional work.

After numerous calls, we’ve contracted a well-recommended arborist who may be able to remove the trees from both of our houses and two others in the neighborhood.

I should note that any job involving a crane is incredibly expensive, but neither of our insurance companies raised concerns about the cost.

Fingers crossed that the arborists keep their schedule and safely remove the trees. It will be a relief to stop hearing the tree groaning on our roof and to prevent more water damage in the vacation home!

Grid Restoration

As I’ve mentioned in previous posts, we’re incredibly fortunate to have solar power with battery backup. It allows us to live in relative comfort, keeping the fridge and freezer running if we manage our energy use carefully.

It’s now been two weeks without power on our road.

Duke Energy, along with line workers from across the U.S. and Canada, have been working around the clock to restore electricity in Buncombe County.

Yesterday, while we briefly had cell phone service, we received this text:

Duke Energy: We are making more progress than anticipated repairing the considerable damage left by Helene and restoring customers. Of the 50K remaining outages in NC mountains, we estimate restoring about half by Sunday night. The remaining outages will require significant construction of roads, bridges, and/or electrical infrastructure. We will provide you with additional details about your outage as soon as possible. Rest assured we will not stop working until we have restored every customer who is able to receive power.

We’re among those outages that will require major reconstruction of infrastructure.

While we’ve known this from the start, we’ve been holding out some hope as we’ve seen rapid progress on other areas. Some neighbors were thinking we might get power back in a few weeks.

For a few days, hope grew as we saw a parade of line workers along the two-mile stretch of road connecting us to the Bee Tree reservoir and the rest of the world.

Yesterday, while on our way to a 4:00 PM community meeting and potluck, we passed a Duke Energy vehicle on our road for the first time.

One neighbor stopped the worker and asked, “Are you surveying the damage?”

The lineman replied, “I came up here to count how many power poles were destroyed. I stopped counting after ten, further down the road.”

When asked about the timeline for restoration, he said, “I think we’ll be doing well if we can restore power here by Christmas.”

Sobering news, but we weren’t shocked. We’ve all adjusted our expectations, and most of us have some form of backup power. The community meeting and potluck helped keep spirits high.

Ham Radio Workbench

Last night, I had the pleasure of recording an episode of the Ham Radio Workbench podcast. While I’m a regular on the show, this time I was also the guest, sharing my experiences post-Helene and discussing how radio played a crucial role in emergency communication.

It was so energizing to hang out with friends—it was the first “normal” thing I’ve done in two weeks.

Our “priority bandwidth” renewed the previous day, so my connection via Skype was solid. We still have no mobile internet here, only voice and basic texting. So I couldn’t rely on my mobile hotspot as a backup.

The discussion was fantastic, and I feel fortunate we have solar power and satellite internet to make this possible. All other internet here is still down, and it could be that way for a while.

Feeling Fortunate

I was telling George, Vince, Mike, and Mark last night (sadly, Rod was traveling) that for most people, things improve each day after a disaster like this. Recovery is a process. I overheard a Samaritan’s Purse volunteer say to a homeowner whose house flooded, “What happened here was horrible, but you’re a survivor, and your life will improve each day from now.”

It’s a powerful sentiment, but it made me think of those in war zones. For them, there isn’t one event followed by recovery. It’s constant devastation. My friend Wlod (US7IGN) in Kyiv, Ukraine, has lived through years of uncertainty and attacks. Power outages, explosions, and devastation are part of daily life for him.

Natural disasters are tough, but I really feel for those in places where the struggle never seems to end.

Thank You

Once again, we’re overwhelmed by the kindness and support we’ve received. Thank you so much!

I apologize if I haven’t been able to reply to emails and comments—I’m spending most of my energy these days helping my family and neighbors navigate this challenging time.

Have a wonderful week ahead!

Best & 72,
Thomas (K4SWL)

PS: I’ve tagged all of my Post-Helene updates so that you can bookmark this url to read all of them in one collection. Each new update will be included.

Good Morning, Friends,

If you haven’t read my previous posts, here’s the situation in a nutshell: we live in a rural mountain community in Swannanoa, NC, where the bridge connecting us to the outside world was swept away during the 1 in 1,000-year flood event caused by Tropical Storm Helene. We’ve also confirmed that a tornado swept through our valley, which explains the large number of trees down on houses and roads.

No Power Interruptions at Home Despite Grid Outage

Although the power grid on our road is down and likely will be for weeks, if not months, we haven’t experienced any interruptions in power at our home.

Living in a remote, rural community, most of our neighbors have some form of backup power. Many have either 1) whole-house propane generators that kick in automatically during outages, or 2) critical load systems that connect to portable generators for essential power needs. Very few homes lack integrated backup power.

Until March of this year, we relied on the second option: a 7,700-watt portable generator connected to the house via a dedicated 220V outlet. This primarily powered our well pump but also ran essential appliances like the microwave and lights.

We also had a dedicated 490W solar/PV system that powered our DC refrigerator and freezer, which were always off-grid, running on a 360Ah battery bank. When power was out, the fridge and freezer stayed operational, and we could use the generator when we needed water.

This system served us well for 13 years, although I had to frequently maintain the generator and deep-cycle flooded Lead Acid batteries.

The New Solar PV System

In March 2024, we installed a 10.13 KW grid-tied solar PV system, something we had dreamed of since we finished building our home in 2011. We couldn’t afford it back then, but we finally made it happen in 2023, after signing a contract in August.

We wanted to include a whole-house battery backup but were initially hesitant due to the cost. Our installer designed the system to allow for battery integration in the future. Then, in mid-January, while dealing with my mother’s final days battling cancer, we got an offer from our solar installer: a significant discount on Tesla Powerwall Version 2 units, as they were transitioning to Version 3.

Honestly, my wife and I had so much going on in the family, we had no bandwidth to do a cost analysis. We simply decided to go for it. We committed to purchase two Powerwalls, which was the minimum needed (for Version 2 Powerwall) whole-house backup.

Note that we originally preferred a Kyocera LiFePO battery system, but it was too expensive and complicated to install compared to the Powerwalls. Looking back, this decision has been a blessing for us and our community, especially post-Hurricane Helene.

Staying Powered During the Crisis

Thanks to the Powerwalls, we’ve had no power interruptions at home during this disaster. These two batteries have kept the lights on, the water pump running, and our satellite internet operational.

It’s worth noting, though, that our system wasn’t designed to keep us fully off-grid for weeks. Additionally, two of our solar panels were damaged when a tree fell on the house, reducing our PV system’s output to about 60%, likely because the failed panels also affected other panels in the same series.

By managing our energy consumption carefully, we’ve kept everything running.

Managing Power Consumption

Right after the storm, I shut off the circuit breakers for our HVAC system and water heater, the biggest power users apart from our well pump. I also appointed one of our daughters, “Phantom Load Czar” and gave her absolute authority to hunt down, turn off, and unplug anything that wasn’t necessary.

If we didn’t reduce our usage—if we ran the HVAC, water heater, and cooked all our meals on the electric stove—we’d only have 8-12 hours of battery life. But by cutting out those heavy loads, we can stretch that to nearly 48 hours.

The Advantages of Solar

Unlike our neighbors with propane generators, who have to ration fuel, our system recharges every day thanks to the sun. Even though our output is lower on cloudy days, we still get daily “fuel deliveries” from the sun.

Keep in mind that our road is in rough shape and most propane delivery companies will not refuel customer tanks at present.

When solar production is lower–when it’s overcast or cloudy–we scale back by skipping hot water, cooking on a camping stove, and using minimal lighting. So far, we haven’t dipped below 50% battery capacity.

This week, we’re expecting clear skies, so by early afternoon, our batteries should be fully charged, allowing us to use excess solar energy to heat water for showers and run the dishwasher—true luxuries during a crisis like this.

Helping Our Community

As I mentioned, many of our neighbors with whole-house generators only run them for a few hours each day to conserve fuel. They’ve been bringing their devices to our home to charge, and because we have satellite internet, we’ve opened up free Wi-Fi. We’ve jokingly renamed our porch the “Witherspoon Internet Café,” where neighbors use our internet for everything from filing FEMA applications to contacting loved ones.

One big advantage is Wi-Fi calling, which has been crucial since cell service remains unreliable. While we now have some mobile voice and texting capabilities, the connection is unstable and frequently drops. Wi-Fi calling bypasses these issues, making it easier to deal with complicated phone trees and long hold times.

Challenges and the Road Ahead

We’re preparing for the possibility of being without grid power for another two months—or longer. The road to our home, with a 1,000-foot elevation gain, was severely damaged, and nearly all the power poles are down. Some transformers are wrecked, and our local substation was wiped out by flooding.

Duke Energy will have restored power to 90% of its customers by next week, but we’re in the 10% that will take much longer. Our entire power delivery system needs to be rebuilt, and the road might need to be repaired first to make this possible.

With winter approaching, we’ll have shorter days and more overcast skies, which will further reduce our solar production. We plan to repair the damaged panels and hope that gives us enough output to make it through the colder months. Otherwise, we’ll have to be even more conservative with our power usage, possibly shutting off devices like our satellite modem during the day.

Before you ask: don’t worry about our heating during the winter. Our house is passive solar and we also built it around an efficient RAIS wood stove. We can typically heat our home on less than two cords of wood per winter. We’ve got plenty in stock and, in fact, will have a nearly unlimited amount starting in a couple of years when our sawed up wood has cured.

Change in mindset

We now know that we can live comfortably off-grid, and while we’d consider making it a permanent arrangement, our main reason for staying connected to the grid is to sell back our excess solar energy.

As long as our solar system continues to function, we should be in good shape until the grid is restored.

Four Words…

Thank you so much!

We feel so incredibly fortunate compared to many who have lost their homes, their businesses, and members of their family.

Once again, our family is overwhelmed by the kindness and love you’ve shown us.

We know many who live in Florida where they’ll soon be receiving the full force of Cat 4 or 5 Hurricane Milton. Know that we’re here for you too.

Have a wonderful day.

Best & 72,
Thomas (K4SWL)