Good Morning, Friends,

For those who haven’t followed my previous posts, we live in a rural mountain community in Swannanoa, NC, and were hit hard by the unprecedented destruction caused by Hurricane (later Tropical Storm) Helene. I’ve been sharing regular updates to chronicle our recovery efforts and, naturally, to highlight the vital role amateur radio has played throughout.

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Late Sunday afternoon, as my wife and I were reviewing our financials and plans on the porch, we suddenly heard a group of neighbors down the road cheer, “Woo hoo!”

We exchanged a knowing look.

Power had been restored to our road.

What a moment! A dedicated power line crew from Indiana had spent several long days installing new poles and running new lines along our two-mile stretch.

As I’ve mentioned before, we installed a solar power system with battery backup (read all the details here), so the only way I could confirm grid power had returned was by checking the app that monitors our system.

This news was a tremendous morale boost for everyone. With grid power restored, neighbors no longer need to worry about propane deliveries or managing generator runtimes. They can now fully rely on their refrigerators again.

Late Sunday evening, I stepped outside into the front yard, and for the first time in weeks, the valley was quiet—no more generator hum.

Simply amazing. We’re deeply grateful to the line crews who traveled from across the U.S. and Canada to restore service.

Estimates

While I doubt Duke Energy is reading my posts, I do plan to reach out and thank them for their hard work. I also want to offer a suggestion about providing power restoration estimates to customers, particularly after such a major event like Helene.

During smaller outages (the kind that happen when a tree falls on a line), Duke’s website and app typically provide an estimated restoration time. More often than not, power is restored a bit earlier than the estimate. I think this is a good practice, as it gives customers a realistic, “worst-case” time frame.

However, during this event, Duke understandably refrained from providing detailed estimates. We were told that 90% of the county would have power by Sunday, but there were no specific estimates for harder-to-reach areas like ours.

I assume that some Duke field engineers were instructed to err on the side of caution when giving estimates to customers they encountered. In our case, a Duke employee told us last Thursday that we should prepare to be without grid power until Christmas.

This information reached us just before our community meeting that day, leading many of us to adjust plans and purchase supplies for a long-term outage.

Then, on Saturday, we spoke with a power line worker contracted by Duke who had been dispatched to our neighborhood. He informed us that power would be restored in a matter of days and that new poles had already been set on the lower part of our road. He estimated we’d have power by Monday, maybe even Sunday.

Sure enough, by Sunday evening, the lights were back on.

While we were overjoyed, the earlier estimate of “Christmas” was more than a little stressful. Many of us made decisions and spent money based on that initial forecast. Perhaps the Duke employee felt he was managing our expectations, but the result was unnecessary stress and over-preparation.

I thought this might be an isolated incident, but a ham radio friend in Fairview shared a similar experience. His community was told to expect months without power, only to have it restored within days.

I’m not here to complain. My point is simply that being straightforward and realistic in assessments is far better than offering a doomsday scenario.

Disrupted Services

While power restoration is a huge victory, we’re still facing some longer-term challenges.

For one, unless people have recently signed up for Starlink (and I’m certain this disaster has led to a massive surge in subscriptions), there’s no internet on our road, and it’s unlikely to return anytime soon. AT&T is our only service provider, and their lines were in poor condition even before Helene hit. Earlier this year, we switched to HughesNet satellite internet because our AT&T DSL was unreliable and painfully slow.

There’s been talk that AT&T might replace the old copper line with fiber, but I have my doubts. Rural communities like ours often get overlooked because we don’t have the subscriber density of urban areas.

We’re also still without mobile phone data service. My 4G hotspot, which we rely on to supplement bandwidth for our daughters’ online classes, hasn’t worked since September 27th.

Our road, too, remains a challenge. The Kentucky DOT crew did an excellent job patching up two rough areas on flat parts of the road, but it’s still not easily passable by vehicles with low ground clearance. Our road will stay one-lane until the NC DOT can step in and fully repair it to their standards and add guard rails at some point int he future. NCDOT has never faced destruction on the scale of Helene before, so it’s going to take time to address all the damaged roads and bridges that were compromised or wiped out by flooding and debris flows.

Even simple things like grocery shopping take longer now. Ingles, the dominant grocery chain in western North Carolina, was hit hard by Helene.

Our local store was flooded (see photo above), and many locations remain closed. Their massive distribution center in Swannanoa/Black Mountain was also damaged. In the Asheville area, we have other options, but Ingles is the only grocery store in some of the rural towns in WNC. Hopefully, they’ll get back on their feet soon.

Our favorite local produce shop was almost certainly damaged beyond repair. The owner, Mr. Ledford, is a family friend and a valued member of the community. We always tried to shop locally and relied on his store for fresh produce.

It’s heartbreaking to see how many local businesses in Swannanoa were affected by the storm. This disaster is going to change the business landscape here for years to come.

Some school services are expected to resume by October 28, provided water restoration in Asheville stays on track. Our daughters will have missed a full month of their senior fall term. Since they’re dual-enrolled at the community college, all of their classes will go on their college transcripts. If there’s a silver lining, it’s that this break has given them time to focus on university applications and scholarship opportunities.

Proud Papa: I must say, I couldn’t be prouder of my daughters (K4GRL and K4TLI). They’ve been doing an incredible job helping both at home and within our community. Both have taken on net control duties for our local simplex frequency and have been passing traffic on the N2GE (Mount Mitchell) repeater. Their dedication and skill have been vital to our recovery efforts and the broader communications network in the area. Thank you, ladies!

Arborists Update

Yesterday morning, the arborists we hired to remove the trees from our property called to let us know they wouldn’t be able to bring their cranes up our tricky road. There are two sections that are too steep and rough.

That news was a bit of a blow, as we’d spent days finding an arborist with an opening in their schedule and who could make it to our area.

But within an hour, a neighbor called on the radio to tell us that a family friend from Ohio, who owns a tree service, was on the way to help—free of charge. They’d traveled overnight to Western North Carolina just to lend a hand.

When the arborist saw our rental house, he said, “You don’t need a crane if you can use mechanical advantage. Let’s get this done.” Using ropes and pulleys, he and his crew made quick work of the tree.

They’re coming back this morning to help with the tree our residence as well.

Their generosity has been overwhelming, and although they’ve offered to do this for free, we will pay them to help pay it forward—so they can continue helping others who might not be able to afford tree services and perhaps keep them in the community a bit longer.

As I’ve said before, this disaster has truly brought out the best in humanity, and we feel fortunate to be surrounded by such kindness.

In summary

Things are certainly improving, and we are incredibly grateful for all the progress made so far. Rather than expressing concerns, I hope this message offers a constructive perspective from those of us navigating life in a post-disaster environment, with the intention of highlighting opportunities for improving communication in the future.

Thank you

Once again, we are deeply grateful for the kindness and support we’ve received. If I haven’t had a chance to respond to your emails or comments, please know it’s because I’ve been focused on helping my family and neighbors through this challenging time.

A huge thank you to Vince (VE6LK) and all the fantastic contributors submitting articles on QRPer.com!

Vince has been an absolute lifesaver, stepping in to handle the formatting and posting of field reports and articles. It’s been such a pleasure to read all the incredible reports and witness QRPer.com truly flourishing while my attention is focused on recovery at home.

On that note, I’ve been reading every comment and message, but simply don’t have the time to reply back to everyone. My time on the internet is very limited these days because I’m still outside working most of the day.

What an amazing community you all are! Thank you, thank you, thank you!

Wishing you the very best!

Cheers & 72,

Thomas (K4SWL)